We ask that you attempt to order transportation service at least 10 days prior to your requested pick-up date. By placing your order in advance, we have a greater chance of picking up your vehicle on or as close as possible to your requested date.
Traditionally, pick-up of your vehicle will be between 5 and 10 days. If, however, your vehicle is available immediately, we will attempt to work with you on your preferred dates.
Generally, most coast-to-coast moves take between 10 and 14 days. Transit times up and down the coasts range from 3 to 10 days. Inclement weather, traffic, and truck maintenance may lengthen transit time, depending on their severity. Trip planning and route coordination is determined by current orders. For example, if your vehicle is the last to load and the first to unload, the transit time will be drastically reduced. If your vehicle is the first to load and the last to unload, the transportation time will be lengthened.
Pick-up dates and delivery times are not guaranteed. Guaranteed and immediate pick-ups are available at an additional cost.
Can I pack things in my motorcycle?
We prefer not to ship personal belongings with your motorcycle. Personal belongings that are inside the motorcycle at the time of transport are not insured. Express Motorcycle Shipping is not responsible for objects that are not part of the vehicle.
If you have saddle bags there is usually an additional charge. Please let us know prior to ordering.
WE ARE NOT RESPONSIBLE FOR DAMAGE TO ITEMS YOU PACK INSIDE YOUR VEHICLE, OR ANY DAMAGE THEY MAY INFLICT DURING TRANSIT.
Does Express Motorcycle Shipping have their own trucks?
Yes. We have our own fleet of trucks and motorcycle carrierss, ranging from a traditional one-motorcycle flat bed to a full-size 7-motorcycle motorcycle carriers.
Can I pay by credit motorcycled?
We accept all major credit motorcycleds. The initial deposit may be paid by credit motorcycled without penalty. If, however, you decide to charge the entire amount of the transport, or the remaining balance with your major credit motorcycled, you may incur a 3% processing fee.
* See also "How do I pay for services?"
What is the difference between an Open and an Enclosed Motorcycle Carrier?
Generally, an Open Motorcycle Carriers is similar to those you see transporting motorcycles to and from dealerships. These motorcycle carrierss range in size and capacity. Vehicles that are moved via an open motorcycle carriers are exposed to inclement weather and road conditions.
Enclosed Motorcycle Carrierss also range in size and capacity. Since these motorcycle carriers are covered, the vehicles in transit are not subjected to inclement weather or road conditions. Enclosed motorcycle carrierss are recommended for custom and exotic motorcycles.
Is Express Motorcycle Shipping insured?
Yes. Our insurance covers the value of any vehicle that we transport.
In the event we use an agent to transport your vehicle, we verify that this agent has an active insurance policy with acceptable coverage. In addition to verification, it is our policy to have agents add our name to their certificate of insurance. This ensures advance notice in the event an agent's insurance policy changes status.
Is Express Motorcycle Shipping licensed?
YES. Express Motorcycle Shipping is licensed by the Interstate Commerce Commission of the United States Government, holding Motor carier authority under Certificate No. MC-367548
What happens if Iím not available when the truck comes to deliver the vehicle?
We try to keep each customer well informed during the entire shipping process. It is our policy to call the customer 12 to 24 hours in advance of delivery to establish a more accurate estimated time of arrival and to work out specific directions. We ask that you make yourself as available as possible.
In the event you are not able to take possession of your vehicle upon delivery, your vehicle will be placed at a terminal as close to your home as possible. If your vehicle is placed at a terminal, you, the customer, will be responsible for all terminal and holding costs. Even though a vehicle is placed at a terminal, it is still possible to provide door delivery at an additional cost.
The vehicle will not be released until all funds are settled with both Express Motorcycle Shipping and the terminal.
Where will my vehicle be picked up and delivered?
The vehicle will be picked up as close to your home as possible. In some cases we ask that you meet our truck at a mutually appealling location such as a supermarket or some other large parking lot. This is due to the typically large size of the trucks and the inability to maneuver through many streets, and under low bridges, wires, and branches.
With Terminal Service your vehicle will either be picked up or dropped off at a terminal. While we try to find a terminal as close to your home as possible, usually within 20 miles, this distance is not guaranteed.
What can I do to reduce my price?
We hope that the higher level of service you will receive from Express Motorcycle Shipping is well worth the cost. With us, you get more for your moving dollar. True, there are other carriers, but can you put a price on peace of mind?
Do I need to empty my gas tank?
No. You don't need to empty your gas tank but we do ask that you have it at or below a half tank. Full gas tanks my leak out during transport.
How do I pay for services?
The deposit can be paid by either; credit card, money order, cashiers check or any other form of certified funds.
The balance/C.O.D. can be paid with either; money order, cashiers check, other certified funds or credit card. Use of a credit card to pay the balance/C.O.D. adds a 3% processing charge. You must let us know that you intend to charge the C.O.D./balance at least 2 business days before the delivery of the vehicle.
HELP! I need my motorcycle now?!
We wouldn't call ourselves Express if we didn't offer express service, could we? Special Express Services are available at an additional cost. Please call us at 800-405-0914 for details.